Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at email@example.com
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. We typically have a 5-7 day processing window to fully verify and fulfill your order. Following this, your package will be shipped to you between 15 and 25 business days.
Q. How long will it take to receive a tracking number?
A. It will take usually between 4-7 business days. You can view information about your Shipment Status by inputting your Tracking Number via our built-in tracker or by visiting https://albus.aftership.com after recieving the tracking id.
Q. What is shipping cost?
A. We charge $2 Shipping Fee for order less than $100.
Q. Where is you company located?
A. We have an office in Toronto, Canada; Supply warehouses in the USA; High-Quality vendor contacts in the USA and China.
Q. Which currency will I be charged in?
A. We process all orders in USD.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to firstname.lastname@example.org
Q. How can I pay?
A. You can pay via paypal.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. I am unhappy with my Order, can I place a Refund?
A. In order to protect ourselves as a Merchant, we only offer refunds on items that arrive in a defective state. You must submit photo and/or video evidence within reasonable doubt to our support team at email@example.com to be eligible for a refund. Once evidence is received and verified, you may ship the product back to our supply warehouse at the address we will provide you to be eligible for a full Refund. Items on Sale are not eligible for Refunds, but we can process an exchange for you following the same guidelines as above if it arrives in a defective state.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. In most of the cases you won't have to pay customs for products under $1000. It depends on local laws of your country.